Refund & cancellation policy

1Summary

• Basic listings are free, so there's nothing to refund.
• Paid plans (Featured, Premium) can be cancelled for a full refund within CONTENT REQUIRED: 7 days — proposed, confirm of payment, as long as the paid placement hasn't started.
• Refunds go back to the way you paid, through Razorpay.

2Cancelling a plan

To cancel, email dalgateonline@gmail.com or use the contact form with your business name and the Razorpay payment ID from your receipt.

• Before the paid placement starts — full refund if you ask within CONTENT REQUIRED: 7 days — proposed, confirm of paying.
• After the paid placement has started — CONTENT REQUIRED: no refund / pro-rata refund — your decision. Your plan stays active until its 365 days end.

3When we always refund

• You were charged twice for the same plan.
• You were charged but the plan was never activated because of a fault on our side.
• We remove a paid plan for a reason that isn't your fault.

4Listings removed for breaking the rules

If we remove a listing because it breaks our terms — for example fake details or fake reviews — the paid plan ends and isn't refunded.

5How refunds are paid

• We approve refunds within CONTENT REQUIRED: number of working days of your request.
• Razorpay sends the money back to the original payment method. Banks usually take 5–7 working days to show it in your account.
• If a payment failed but money left your account, it's normally returned automatically by your bank — if it isn't, contact us with the payment ID.

6Questions

Email dalgateonline@gmail.com, call +91 99066 27891 or use the contact page.